Moveworks

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West Monroe, a 2,000+ employee consulting firm where 80% of staff work onsite at client sites, was losing billable hours to IT delays, with software implementations taking 3 to 4 days each. Tool used: Moveworks, an agentic AI platform that runs inside Microsoft Teams and Slack, connected to ServiceNow, Workday, and Salesforce to automate workflows end-to-end. Result: 8,000 tickets resolved in year one, plus 4,000 more accelerated. MSP costs cut 40%, saving $1.4M annually. Software implementations dropped from 3 to 4 days to under 30 minutes. Deployed in under 90 days.